How We Are Serving You
Member Service Center - We are available to assist you Mon-Fri 9am to 5pm. You may reach us at 713.627.4000 or by email at email@example.com. You may also text us at 713.244.1470 or 1471 for quick questions. All responses will be made during business hours.
We are experiencing longer on hold wait times than usual. We will provide the same level of service to you as we are providing to other members. We appreciate your patience.
Westchase lobby and drive thru are currently open Mon-Fri 9am to 5pm and Saturday 9am to 1pm. The Sugar Land branch is open the same hours. The Woodlands branch lobby is open Mon-Fri 9am to 5pm. The branch inside Enbridge is temporarily closed until the building reopens.
In an effort to stop the spread of COVID-19, we encourage you to utilize all of our other business channels other than visiting our lobby. Beginning 7/1/20, all teller transactions will be completed in the drive thru. We also ask that if you are conducting an in-person visit, please limit your party to only those necessary to the transaction. Additionally, we are practicing social distancing within our offices and will ask you to maintain the suggested 6 ft separation.
Most of your financial transactions and needs can be met using our digital financial products and services. These include online and mobile banking, remote deposit capture (deposit of a check), surcharge-free Allpoint ATM Network, and online loan application and closing. If you are not currently set up with a service, contact us and we will gladly assist you and walk you through the steps.
COVID-19 Financial Relief Offers
MemberSource is offering several options for those negatively affected financially because of COVID-19. Please note that interest will still accrue during the extension or deferment periods and that your loan must be current in order to be eligible. Other criteria may also apply.
Loan Extension - loan payment extensions are available by request on eligible loans. Please send us an email at firstname.lastname@example.org or call us at 713.627.4000 to verify eligibility and to have the documents sent to you. This can be done electronically so you do not have to leave your home.
Credit Card Payment Deferment - MemberSource automatically granted a two month payment deferment on your MSCU Visa payment.
Line of Credit Payment Deferment - MemberSource also automatically granted a two month payment deferment on your Line of Credit loan for the May and June payments.
Member Home Loan Mortgage Loans - If your mortgage was processed by Member Home Loan, please contact them directly at 832.912.2151 to learn how you may be eligible to defer your mortgage payment.
If you have questions, please complete the Contact Us form
You may reach us by phone at 713.627.4000.
We are thankful that we are able to be open and assist you during these uncertain and unprecedented times. We are working diligently to provide a safe environment for our employees and our members to work while we provide essential services. Please refer back to our website often as recommendations or guidelines may change and we need to make adjustments quickly. It's been said many times, but it is true. We're all in this together and we will get through it. Thank you for your patience.