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    MemberSource Credit Union

    Sharing knowledge, creating solutions.

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  • Employment Opportunities

    The Right Job with MSCU

    We're often looking for new employees dedicated to Sharing Knowledge and Creating Solutions for our diverse membership, so if you see a position below you qualify for, just send us your resume to the address below. We're an equal opportunity employer that believes in hard work, fair compensation and community.

    Send resume to:

    MemberSource Credit Union
    Attn: Human Resources
    10100 Richmond Ave.
    Houston, TX 77042
    Email: hr@membersourcecu.org
    Fax: 713.244.3308

     

    Collector - Westchase Office

    Reports to Collections Manager

    Partial Summary - Contact members on past due accounts utilizing various communication methods. Negotiate payment options and arrangements as circumstances indicate in order to reduce delinquency and losses to the credit union. Make effective use of collection tools. Maintain precise documentation in accordance with credit union policy and objectives. Handle incoming calls from members to resolve payment issues. Prepare repossession files and initiate extensions and amended agreements within prescribed guidelines to assist members in resolving delinquency and avoiding repossession. Skip trace accounts, as needed, and recommend attorney assignments and charge offs to Collections Manager.

    Requirements - High school diploma or G.E.D. equivalent. This position requires strong verbal and written communication to uphold a professional image of the credit union. Ability to navigate between multiple systems in gathering and relaying information, including proficiency in Excel, Outlook and Word. Successful candidate will have a minimum of two years collections experience with working knowledge of consumer finance collection laws and Bankruptcy regulations. Basic understanding of loan contracts including APR, amortization schedules, and simple interest calculations. Ability to work independently and maintain a strong level of self-motivation that focuses on results. Bilingual English/Spanish a plus.

    Regular weekly hours: Monday - Friday 8:00am to 5:00pm

     

    Member Service Representative - Westchase Office

    Reports to Member Service Manager

    Partial Summary - Service focused individual to accommodate member needs in the Call Center regarding account services and loan applications. Assists members with online banking issues and responds to email requests. Cross-sells MemberSource products and services. Performs research on accounts. Demonstrates a positive, friendly and professional demeanor at all times. Requires critical thinking and effective communication skills, and the ability to resolve member issues.

    Call Center and/or extensive customer service experience required. Previous financial institution experience preferred. Must be proficient in a Windows based environment. Bilingual Spanish is preferred, but not required.

    Regular weekly hours: Monday - Friday 8:00am to 5:00pm; and every other Saturday 8:45am to 1:15pm.

     

     

    Please check back periodically. Positions will be added as they become available.

     

     

    Learn more about the full array of financial services enjoyed by MSCU members

    CONTACT US
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    713-627-4000
    10100 Richmond Ave.
    Houston, Texas 77042
    Routing/Transit No: 313084904

    MemberSource Credit Union is committed to serving all persons within its field of membership, including those with disabilities. We strive to make not only our physical branches accessible, but also to conform to WCAG 2.0 guidelines for website accessibility. Our efforts are ongoing including frequent testing and updates to improve accessibility. Should you have any problems accessing our branches or website, please call us at 713.627.4000 so we may promptly assist you and remedy any accessibility concerns.

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