Online Home Banking, Mobile Banking and BillPayer
See what our Free services can do for you and how they work. We've even added some problem-solving FAQs that may be of some assistance if there's ever a need.
Home Banking
A: Home Banking and BillPayer are free!
A: Balance and information inquiries, transfers between deposit accounts, transfers to make loan payments, advances from your line of credit loans, review account history, export data to Quicken and/or Microsoft Money, change your password, as well as set up your own stock portfolio and track its performance, and more.
A: In order to maximize security and to protect your account, we recommend several precautions:
- Please be sure to completely exit your Internet access software (browser) after using Home Banking.
- Please make sure your computer is secured and unauthorized persons don't have access to your passwords and e-mail information.
- Never give your password to anyone or write it in a place that can be easily accessed.
- Avoid passwords that are easily guessed (like your phone number or social security number, or consecutive numbers). Make your password truly unique and something you'll easily remember.
- Protect this information just as you would cash in your pocket.
A: You must use a browser that supports 128-bit encryption. Supported browsers and platforms: Microsoft Internet Explorer version 5.0 and higher Netscape Navigator version 6.0 and higher Mozilla version 1.4 and higher Mozilla FireFox version 0.9 and higher Opera version 7.11 and higher Safari version 1.25 and higher (Other and older browser version may work, but are not explicitly supported.) We support the use of the following platforms: Microsoft Windows 98, NT, 2000, and XP, and Macintosh OSX (other platforms may work, but are not explicitly supported).
A: If you perform a transaction by mistake, you should be able to undo the transaction since you are given a confirmation option to complete the activity or cancel it. If you have confirmed it, contact the Member Service Center at 713.627.4000.
A: You can see the past 90 days of your account history. However, if you sign up for eStatements, you can view up to 12 months of past eStatements.
A: Yes, you can download account information into Quicken, MS Money and Managing Your Money. Simply click on the Reports tab in Home Banking. Once you have run the report for your desired account, click on the "Download to Quicken" or "Download to Money links", and you're ready to balance your checkbook, track your expenses, and much more.
A: Yes, in fact we encourage you to change it periodically. Click on the Profile button from the account access page to change your password. Remember that changing your online account access password will not change your Touchtone Teller password.
A: We encourage you to keep your email address up to date so we make it easy for you to change your email address anytime. Just click on the Profile button from the account access page and go to "Update Member Info" to change your email address.
Mobile Banking
A: Yes, you do need to sign up. Simply sign into Home Banking and click on the Mobile Banking tab and select your mobile settings. It's fast, convenient and easy to use!
A: From your mobile device, simply access your mobile Internet browser, and type www.membersourcecu.mobi You'll be taken directly to our MemberSource mobile banking where you can log in to manage your account
A: MemberSource mobile banking is accessible from most web-enabled cell phones and smart phones. If you have a mobile Internet browser and Internet access from your phone, it's most likely you can use mobile banking. To be sure, check with your service provider or simply type in www.membersourcecu.mobi in your phone's Internet browser.
A: Mobile banking from MemberSource is free. Depending on the terms of your contract with your mobile provider/carrier, you may be charged access rates and text messaging charges. Check with your mobile service provider for details on specific fees and charges.
A: Key features of mobile banking include:
- View up-to-the-minute account balances.
- Schedule one-time payments to your already established BillPayer payees.
- Make one-time money transfers between your MemberSource accounts and more.
A: This is a message that notifies you of all transfers and billpay transactions that are initiated through mobile banking. The message is sent through the Secure Communications Center located in home banking. This service can be activated and deactivated by the member on the mobile banking sign-up page located in home banking.
A: Yes! Mobile banking uses SSL encryption (scrambled code) just like MemberSource's home banking. Mobile banking also requires your member number and password to access your accounts. And it uses the same high-security logon features as home banking.
A: Every mobile phone is different so please check with your mobile service provider for details on how to clear the cache on your mobile phone.
A: For your security, your account is locked if your login or answers to security questions are entered incorrectly too many times in a row. Should that happen, please contact MemberSource at 713.627-4000 for assistance.
A: MemberSource mobile banking is a variation of home banking made specifically for your mobile device. There are fewer graphics, text, and options to reduce complexity and increase load speed.
Differences between mobile banking and home banking include:
- Specialized features such as changing your password, reading secure messages, or viewing your statements are not available in mobile banking.
- Some features of BillPayer Service such as setting up recurring payments or adding new payees are not available in mobile banking.
- Scheduling of recurring money transfers is not available in mobile banking.
- Details of your pending transfers and bill payments are not available in mobile banking.
- You will not be able to submit applications to open an account or for new products in mobile banking.
A: Just log-in to your home banking account and go to the Mobile Banking tab and disable mobile access.
BillPayer
A: Yes, you do need to sign up. Simply sign into Home Banking and click on the BillPayer tab to apply for MemberSource's BillPayer service online. It's fast, convenient and easy to use!
A: If a merchant will accept electronic payments, your bills will be paid electronically. However merchants who cannot accept payments electronically will receive a check through the mail.
A: You can pay any individual or entity, with the following exceptions: taxing entities such as the IRS or the state franchise tax board, and court ordered payments such as judgments or fines.
A: Your BillPayer payments will be deducted from a MemberSource checking account that you designate at the time you register for BillPayer.
A: Electronic payments are deducted from your checking account on the same day as the chosen processing date for each payment. It will appear on your statement as an Internet bill payment, which will list the merchant, amount deducted, and date and time deducted. Check type payments will be deducted when the check is deposited by the payee. The payment will appear in your share draft statement as a normal check transaction. When check imaging is available you will be able to see images of your bill payment checks.
A: You can contact your merchant or review your next month's statement to determine if payment has been received.
A: Contact MemberSource at 713-627-4000.
A: Yes. The Payment History feature in BillPayer allows you to view all your past activity on your BillPayer account.
A: Any person that you allow access to your Home Banking service will have access to your BillPayer service.
A: Click on the Add Payee button, complete the required fields for your new merchant and click on the "Submit" button.
A: You do not need to send your payment coupon to your merchant. As long as you include your account number when paying through BillPayer, your merchant will credit that account.
A: No. It is not necessary to notify your merchants that you will be submitting your payments through BillPayer.
A: Yes. Each payment can be recurring, or you can even set up a payment to recur but remind you 2 business days prior to the processing date of the payment. This feature is convenient for payments that are not the same every period, such as your phone bill.
A: To discontinue BillPayer, click on the "Your BillPayer Setup" link in the BillPayer area. This will give you the opportunity to change your BillPayer user information or to cancel BillPayer.
A: No. If you have changes to your street address, your phone numbers or e-mail address simply click on the Profile button from the account access page and go to "Update Member Info". For more information, please contact our Member Service Center at 713.627.4000.
A: In most cases, this means that your Internet service provider is experiencing problems. However, each service provider has their own error messages, so you will need to check with your provider for their specific message. If you see the message "Service Temporarily Unavailable," that means that we are conducting system maintenance. During this time, you will be unable to use Online Home Banking.
A: No, but we highly recommend doing so. By properly exiting online Home Banking, you can be assured that all communication is severed and that your next login session is free of any unnecessary problems. This is why we strongly suggest that our users actually click on the Logoff button to leave Home Banking after each session. If you have any additional questions, please e-mail us or call our Member Service Center at 713.627.4000.
