Mobile Banking

A: Yes, you do need to sign up. Simply sign into Home Banking and click on the Mobile Banking tab and select your mobile settings. It's fast, convenient and easy to use!

A: From your mobile device, simply access your mobile Internet browser, and type www.membersourcecu.mobi
You'll be taken directly to our MemberSource mobile banking where you can log in to manage your account

A: MemberSource mobile banking is accessible from most web-enabled cell phones and smart phones. If you have a mobile Internet browser and Internet access from your phone, it's most likely you can use mobile banking. To be sure, check with your service provider or simply type in www.membersourcecu.mobi in your phone's Internet browser.

A: Mobile banking from MemberSource is free. Depending on the terms of your contract with your mobile provider/carrier, you may be charged access rates and text messaging charges. Check with your mobile service provider for details on specific fees and charges.

A: Key features of mobile banking include:

• View up-to-the-minute account balances.
• Schedule one-time payments to your already established BillPayer payees.
• Make one-time money transfers between your MemberSource accounts and more.

A: This is a message that notifies you of all transfers and billpay transactions that are initiated through mobile banking. The message is sent through the Secure Communications Center located in home banking. This service can be activated and deactivated by the member on the mobile banking sign-up page located in home banking.

A: Yes! Mobile banking uses SSL encryption (scrambled code) just like MemberSource's home banking. Mobile banking also requires your member number and password to access your accounts. And it uses the same high-security logon features as home banking.

A: Every mobile phone is different so please check with your mobile service provider for details on how to clear the cache on your mobile phone.

A: For your security, your account is locked if your login or answers to security questions are entered incorrectly too many times in a row. Should that happen, please contact MemberSource at 713.627-4000 for assistance.

A: MemberSource mobile banking is a variation of home banking made specifically for your mobile device. There are fewer graphics, text, and options to reduce complexity and increase load speed.

Differences between mobile banking and home banking include:

• Specialized features such as changing your password, reading secure messages, or viewing your statements are not available in mobile banking.
• Some features of BillPayer Service such as setting up recurring payments or adding new payees are not available in mobile banking.
• Scheduling of recurring money transfers is not available in mobile banking.
• Details of your pending transfers and bill payments are not available in mobile banking.
• You will not be able to submit applications to open an account or for new products in mobile banking.

A: Just log-in to your home banking account and go to the Mobile Banking tab and disable mobile access.