Online Banking & BillPayer
One of the great benefits of being a MemberSource Credit Union member is free Online Banking, Mobile Banking, and BillPayer. Together, they make keeping track of your financial life simple and worry-free. Go online from any computer, phone, or tablet with an internet connection and securely check your account balances, view cleared checks, make loan payments, transfer funds between eligible accounts, set up personal email alerts, pay bills electronically with BillPayer, and so much more. Once signed up for BillPayer, if you have any questions regarding transactions or need help with BillPayer, contact Member Support at 844.298.8452.
BillPayer
Go online from any computer, phone or tablet with internet connection and securely check your account balances, view cleared checks, make loan payments, transfer funds between eligible accounts, set up personal email alerts, pay bills electronically with BillPayer and so much more.
Once signed up for BillPayer, if you have any questions regarding transactions or need help with BillPayer contact Member Support at 844.298.8452.
For first-time users
To start using Online Banking, Mobile Banking, or BillPayer today, find the member login section at the top of any page. Enter your member number and code provided to you at account opening when logging in for the first time. You will immediately be asked to set up an 8-16 character password and enter information from a security box. You'll go through a sign-up process, which asks you to accept our Online Banking agreement and enter questions and answers that will be used for security purposes at MemberSource. You will only have to go through this procedure once. Afterward, you'll need only your login and password to sign in.
BILLPAYER FAQ'S
A: Yes, you do need to sign up. Simply sign into Online Banking and click on the Pay Bills tab on the top navigation bar and acknowledge the Terms and Conditions. Review the Privacy Policy for Bill Pay, click Accept, then Continue. It's fast, convenient and easy to use!
A: If a merchant accepts electronic payments, your bills will be paid electronically. However, merchants who cannot accept payments electronically will receive a check through the mail.
A: You can pay any individual or entity, with the following exceptions: taxing entities such as the IRS or the state franchise tax board, and court ordered payments such as judgments or fines.
A: Your BillPayer payments will be deducted from a MemberSource account that you designate at the time you pay your bills. If you have more than one checking account, you may designate a bill to be paid from any eligible account.
A: Electronic payments are deducted from your checking account on the same day as the chosen processing date for each payment. It will appear on your statement as an Internet bill payment, which will list the merchant, amount deducted, and date and time deducted. Check type payments will be deducted when the check is deposited by the payee. The payment will appear in your share draft statement as a normal check transaction. When check imaging is available you will be able to see images of your bill payment checks.
A: You can contact your merchant or review your next month's statement to determine if payment has been received.
A: Contact MemberSource at 713-627-4000.
A: Yes. The Payment History feature in BillPayer allows you to view all your past activity on your BillPayer account.
A: Any person that you allow access to your Online Banking service will have access to your BillPayer service.
A: Click on the Add Payee button, complete the required fields for your new merchant and click on the "Submit" button.
A: You do not need to send your payment coupon to your merchant. As long as you include your account number when paying through BillPayer, your merchant will credit that account.
A: No. It is not necessary to notify your merchants that you will be submitting your payments through BillPayer.
A: Yes.
A: Yes. Each payment can be recurring, or you can even set up a payment to recur but remind you 2 business days prior to the processing date of the payment. This feature is convenient for payments that are not the same every period, such as your phone bill.
A: To discontinue BillPayer, click on the "Your BillPayer Setup" link in the BillPayer area. This will allow you to change your BillPayer user information or to cancel BillPayer.
A: No. If you have changes to your street address, your phone numbers, or e-mail address, simply click on the Profile button from the account access page and go to "Update Member Info". For more information, please contact our Member Service Center at 713.627.4000.
A: In most cases, this means that your Internet service provider is experiencing problems. However, each service provider has their own error messages, so you will need to check with your provider for their specific message. If you see the message "Service Temporarily Unavailable," that means that we are conducting system maintenance. During this time, you will be unable to use Online Home Banking.
A: No, but we highly recommend doing so. By properly exiting online Online Banking, you can be assured that all communication is severed and that your next login session is free of any unnecessary problems. This is why we strongly suggest that our users actually click on the Logoff button to leave Online Banking after each session. If you have any additional questions, please e-mail us or call our Member Service Center at 713.627.4000.
Mobile Banking
Manage your finances anytime, anywhere from the convenience of your smart phone. It's easy, convenient and free for MemberSource account holders enrolled in Home Banking. (The app design is formatted for phones but may be viewed on tablets as well.)
MemberSource Mobile Banking gives you the flexibility to stay on top of your banking needs while you're on the move. Access to your financial accounts is always in your hand. With Mobile Banking and a cell phone or tablet with Internet access, you can:
- View up-to-the-minute account balances
- Securely transfer funds between your eligible accounts
- Pay bills with our Free BillPayer service
- Set up email alerts
- Apply for loans and much more
Download the free MemberSource Credit Union mobile app from the App Store or Google Play to get started.
eStatements
When you sign up to receive your statements electronically, we'll stop sending monthly paper statements by mail. Instead, you'll receive an email letting you know your eStatement is ready and prompting you to log in to Online Banking. When you do, your eStatements will be waiting. You can then download, save, or print them at your convenience. It’s more secure to receive your credit union's monthly or quarterly statement online. With eStatements, you’ll have access to up to 12 months of past statements, all available at any time.
Start getting eStatements today
If you're already an Online Banking user, simply log in to your account and click on the eStatements tab. If you're not an Online Banking user, it's easy to sign up. Use your member number and last four digits of your Social Security number to access Online Banking directly from our home page. Once you're in, click on the eStatements tab and choose "I'd like to receive eStatements." eStatements are available on all accounts. There may be a fee imposed for paper statements. See the current Fee Schedule for information.
Learn more about the full array of financial services enjoyed by MSCU members